Shipping Policy
At A&M Keepsakes, we know how special our keepsake books are, especially when they're being purchased as a meaningful gift. We take great care in preparing and packaging every order to ensure your keepsakes arrive safely and ready to be treasured.
1. Order Processing
We aim to process and dispatch all orders within 1–3 business days of receiving payment, excluding weekends and public holidays.
During busy periods, including Christmas, graduation season and promotional events, processing times may be slightly longer.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details, where available.
2. Shipping Within Australia
We currently offer shipping throughout Australia.
All orders are carefully packaged to help protect your keepsake books during transit.
Estimated Delivery Times:
- Metro Areas: Approximately 2–5 business days after dispatch.
- Regional Areas: Approximately 3–7 business days after dispatch.
- Remote Areas: Approximately 5–10 business days after dispatch.
Please note that delivery timeframes are estimates only and may vary depending on your location, postal service delays and peak shipping periods.
Shipping costs are calculated and displayed at checkout before payment is completed.
3. Tracking Your Order
Once your order has been shipped, you'll receive an email containing your tracking information, where tracking is provided.
Please allow up to 24 hours for tracking updates to become available.
4. Pre-Orders
From time to time, we may offer pre-orders for new or upcoming keepsake collections.
If you purchase a pre-order item, the estimated dispatch timeframe will be clearly stated on the product page.
If your order contains both in-stock and pre-order items, they may be shipped together once all items are available.
We will keep you updated if there are any significant changes to the expected dispatch date.
5. Incorrect Shipping Details
Please double-check your delivery address before completing your order.
If you notice an error, contact us as soon as possible at sales@amkeepsakes.com.au.
We will do our best to update your details before dispatch, however, we cannot guarantee changes once an order has been shipped.
Additional shipping charges may apply if an order needs to be resent due to an incorrect or incomplete address provided at checkout.
6. Lost, Delayed or Damaged Parcels
While we take every care to package your order securely, occasionally things can go wrong during transit.
If your order arrives damaged, or you believe your parcel has been lost, please contact us at sales@amkeepsakes.com.au with your order number and any relevant photos.
We will work with you to investigate the issue and find an appropriate resolution.
Nothing in this policy limits your rights under Australian Consumer Law.
7. International Shipping
At this stage, our standard shipping service is available within Australia only.
If you are located overseas and interested in purchasing one of our keepsakes, please contact us to discuss possible shipping options.
8. Contact Us
If you have any questions about your order or delivery, we're always happy to help.
A&M Keepsakes
Website: www.amkeepsakes.com.au
Email: sales@amkeepsakes.com.au
Thank you for supporting our small Australian business. Every order means so much to us, and we hope your keepsake brings beautiful memories for years to come.