Terms Of Service

Welcome to A & M Keepsakes! We are delighted to have you here.

These Terms of Service govern your use of our website, www.amkeepsakes.com.au, and any purchases made through our online store.

By accessing our website or purchasing our products, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Us

A & M Keepsakes is an Australian-owned business specialising in thoughtfully designed keepsake books, friendship journals, graduation books and meaningful memory-keeping products.

Our mission is to help families and friends capture precious memories, celebrate meaningful connections and preserve handwritten messages that can be treasured for years to come.

Website: www.amkeepsakes.com.au

Business Name: A & M Keepsakes

Location: Australia

2. Products and Descriptions

We take care to ensure that our product descriptions, photographs and information are accurate and up to date.

Please note:

• Product colours may vary slightly depending on your device's screen settings.
• Minor variations in printing, colour and finishing may occur.
• Product measurements and descriptions are provided as accurately as possible.
• We reserve the right to update product descriptions, pricing and availability without prior notice.

All products are subject to availability.

3. Orders and Payments

By placing an order with A & M Keepsakes, you agree that:

• All information provided during checkout is accurate and complete.
• You are authorised to use your selected payment method.
• Payment must be successfully processed before your order is dispatched.
• Prices are displayed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to cancel or refuse orders where there is suspected fraud, incorrect pricing or an inability to fulfil the order.

If an order is cancelled after payment has been received, we will issue a refund for the cancelled items.

4. Pricing

All prices are listed in Australian Dollars (AUD).

Any applicable taxes and shipping costs will be displayed during checkout.

We reserve the right to change product prices at any time. However, price changes will not affect orders that have already been accepted.

Promotional offers and discount codes may be subject to additional conditions and cannot always be combined.

5. Shipping and Delivery

A & M Keepsakes aims to process and dispatch orders as promptly as possible.

Please note:

• Shipping costs are calculated and displayed at checkout.
• Estimated delivery times are provided as a guide and are not guaranteed.
• Delivery delays may occur due to postal services, peak shopping periods or circumstances outside our reasonable control.
• Customers are responsible for providing accurate delivery details.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been dispatched, address changes may not be possible.

If your order is lost, damaged or significantly delayed, please contact us so we can assist with resolving the issue in accordance with your rights under Australian Consumer Law.

6. Pre-Orders

From time to time, A & M Keepsakes may offer products for pre-order.

By purchasing a pre-order product, you acknowledge that:

• The product may not be available for immediate dispatch.
• Estimated arrival and dispatch dates may change due to manufacturing or shipping delays.
• We will endeavour to communicate significant changes to expected delivery timeframes.

Your rights under Australian Consumer Law continue to apply to all pre-order purchases.

7. Returns and Refunds

We want you to love your A & M Keepsakes purchase.

For change-of-mind returns, we require:

• The item to be unused and in its original condition.
• The item to be returned in its original packaging.
• The item to be free from damage, writing, marks or signs of use.
• Proof of purchase to be provided.

Change-of-mind returns are subject to approval in accordance with our Returns Policy.

We do not generally accept change-of-mind returns for products that have been written in, personalised or damaged after delivery.

Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies your rights under the Australian Consumer Law.

You are entitled to remedies where products are faulty, damaged, not as described or otherwise fail to meet applicable consumer guarantees.

Where required by law, we will provide an appropriate refund, replacement or other remedy regardless of whether the product has been opened or is in its original packaging.

Please refer to our Returns and Refunds Policy for further information.

8. Intellectual Property

All content featured on the A & M Keepsakes website, including but not limited to:

• Product designs and layouts
• Original journal prompts and written content
• Illustrations, photographs and graphics
• Branding, logos and marketing materials
• Website text and creative concepts

is owned by A & M Keepsakes or used with appropriate permission and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, resell or commercially use our protected content without prior written permission.

Purchasing an A & M Keepsakes product does not transfer ownership of any intellectual property rights.

9. Personal Use of Products

Our keepsake books, journals and friendship books are intended for personal use.

Customers are welcome to fill out, decorate and personalise their purchased books for their own enjoyment.

However, reproducing our original book designs, layouts or protected written content for commercial purposes is not permitted without our written consent.

10. Website Use

By using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to interfere with the website's security or functionality.
• Copy or distribute protected website content without permission.
• Provide false or misleading information.
• Use our website in a way that infringes the rights of others.

We reserve the right to restrict access to our website where necessary to protect our business, customers or legal rights.

11. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Information collected during purchases may include your name, email address, shipping address, contact details and order information.

This information is used to process orders, provide customer service and communicate relevant order updates.

Our website is powered by Shopify, which provides the e-commerce platform used to operate our online store.

For more information about how personal information is collected, stored and used, please refer to our Privacy Policy.

12. Third-Party Services

Our website may include services or links provided by third parties, including payment providers, shipping companies and social media platforms.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites, except where responsibility cannot lawfully be excluded.

13. Limitation of Liability

We make reasonable efforts to ensure our website and products meet the standards described.

To the extent permitted by Australian law, A & M Keepsakes is not responsible for losses arising from website interruptions, unauthorised website use or circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes any consumer guarantees, remedies or other rights that cannot lawfully be excluded under Australian Consumer Law.

14. Changes to Terms of Service

We may update these Terms of Service from time to time to reflect changes to our business, products, website or legal obligations.

The most current version will be available on our website.

Any changes will apply prospectively, except where otherwise permitted by law.

15. Governing Law

These Terms of Service are governed by the applicable laws of Queensland, Australia.

Nothing in this section limits any rights or protections available to consumers under Australian law.

16. Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact us.

A & M Keepsakes

Website: www.amkeepsakes.com.au

Email: [Insert customer service email address]

We are always happy to help and appreciate your support of our small Australian business.

Thank you for choosing A & M Keepsakes – where precious memories become keepsakes to treasure forever.